Property managers and team members took strides in improving their overall customer service tactics, which resulted in the increase of SatisFacts award winners from six in 2016, 25 in 2017 and now 30 in 2018!

Each property received at least a 4.0 (on a five-star rating) score on their annual surveys sent out to residents and prospects with a minimum of 25 surveys completed.

SatisFacts is the leading provider of resident surveys, focusing on multifamily retention and reputation management. By providing surveys to undecided prospective residents, residents after move-in, residents after service is completed in their home, and to residents near the expiration of their lease, Buckingham properties are always able to keep up with customer satisfaction. The purpose of these surveys is to provide a communication tool and customer service safety net to ensure questions, issues, concerns and praise don’t go unheard and that the team can then meet their residents’ needs.

Buckingham Companies' vision is to maintain an excellent reputation and integrity of our brand while delivering exceptional results. The properties who made this list exceed our vision on a daily basis!

The post CityWay Receives Resident Satisfaction Award for 2018 from SatisFacts appeared first on The Residences at CityWay Blog.

These annual awards recognize properties with outstanding resident satisfaction as measured on ApartmentRatings.com. Approximately 5% of the total apartment communities listed on the site qualify for this award. Criteria for this accomplishment includes:

• 10+ total reviews
• 5+ reviews in 2017
• Overall recommended score of 70% or greater

Congratulations to the following teams within our portfolio and their score on ApartmentRatings:

The Ambassador Apartments: 96%

Whetstone Flats: 96%

Bradford Place Apartments: 95%

The Plaza Apartments: 95%

Heritage Trail Apartments: 94%

Residences at Aertson Midtown: 92%

Residences at CityWay: 91%

The Cole Apartments: 91%

Monon 6100 Apartments: 90%

The Flats at Austin Landing: 89%

Quail Run Apartments: 88%

Foster's Landing Apartments: 87%

The Foundry Lofts & Apartments: 87%

Fieldstone at Glenwood Crossing: 85%

Providence at Old Meridian: 85%

Northlake Village: 83%

Bradford Ridge Apartments: 82%

Bradford Run Apartments: 82%

Monon Place Apartments: 79%

Barrington Estates: 73%

Lockerbie Court Apartments: 72%

The Langston Apartments: 70%

Buckingham Companies' vision is to maintain an excellent reputation and integrity of our brand while delivering exceptional results. The properties who made this list exceed our vision on a daily basis!

The post 22 Buckingham Communities Awarded 2017 Top Rated Recognition from ApartmentRatings appeared first on The Residences at CityWay Blog.

Each property received at least a 4.0 (on a five-star rating) score on their annual surveys sent out to residents and prospects with a minimum of 25 surveys completed.

SatisFacts is the leading provider of resident surveys, focusing on multifamily retention and reputation management. By providing surveys to undecided prospective residents, residents after move-in, residents after service is completed in their home, and to residents near the expiration of their lease, Buckingham properties are able to keep their finger on the pulse of their customers’ satisfaction at all times. The purpose of these surveys is to provide a communication tool and customer service safety net to ensure questions, issues, concerns and praise don’t go unheard and that the team can then meet their residents’ needs.

To learn more about SatisFacts, visit their website.

Learn more about Buckingham Companies, and their many projects across the US.

The post CityWay received Resident Satisfaction Awards for 2017 appeared first on The Residences at CityWay Blog.