By: Thersa Gawlas Medoff

"Art is all around at The Alexander in Indianapolis. The focal point of the lobby’s living room is Sonya Clark’s Madam CJ Walker II, made of 3,400 hair combs."

"The Alexander, which boasts of being “the only hotel in the world to be curated from the ground up by an accredited art museum,” assembled its collection with help from Veronica Roberts, former Adjunct Associate Curator of Contemporary Art at The Indianapolis Museum of Art. New installations are added regularly to the collection, which now numbers more than 275 works. Even the parking garages have commissioned art on display; British graffiti artist Nick Walker created large-scale murals throughout CityWay’s two parking garages."

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Property managers and team members took strides in improving their overall customer service tactics, which resulted in the increase of SatisFacts award winners from six in 2016, 25 in 2017 and now 30 in 2018!

Each property received at least a 4.0 (on a five-star rating) score on their annual surveys sent out to residents and prospects with a minimum of 25 surveys completed.

SatisFacts is the leading provider of resident surveys, focusing on multifamily retention and reputation management. By providing surveys to undecided prospective residents, residents after move-in, residents after service is completed in their home, and to residents near the expiration of their lease, Buckingham properties are always able to keep up with customer satisfaction. The purpose of these surveys is to provide a communication tool and customer service safety net to ensure questions, issues, concerns and praise don’t go unheard and that the team can then meet their residents’ needs.

Buckingham Companies' vision is to maintain an excellent reputation and integrity of our brand while delivering exceptional results. The properties who made this list exceed our vision on a daily basis!

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