Each winner must have received at least a 4.0 (on a five-star rating) score on their annual surveys sent out to residents and prospects with a minimum of 25 surveys completed.

SatisFacts is the leading provider of resident surveys, focusing on multifamily retention and reputation management. By providing surveys to undecided prospective residents, residents after move-in, residents after service is completed in their home, and to residents near the expiration of their lease, we are always able to keep up with customer satisfaction. The purpose of these surveys is to provide a communication tool and customer service safety net to ensure questions, issues, concerns and praise don’t go unheard and that our team can then meet our residents’ needs.

To learn more about SatisFacts, visit their website. 

The post CityWay Receives Resident Satisfaction Award for 2019 from SatisFacts appeared first on The Residences at CityWay Blog.

Ashley Parker

Senior Property Manager

Christine Hornett

Assistant Property Manager

Chelsie Walker

Leasing Director

Last vacation: Nashville, TN

Justeen Connor

Leasing Consultant

Katie Derek

Leasing Consultant

Amber Harris

Resident Ambassador

Favorite singer: Kacey Musgraves

What do you like to do on the weekends? Take my dog to the dog park!

Number one recommendation to residents: Utilize our retailers and their resident discounts!

Doug Hart

Groundskeeper

Has been with CityWay for 5 years!

Tony Stacker

Groundskeeper

Favorite part about working at CityWay is seeing his favorite co-workers every day! He loves the location of CityWay and is so thankful he can walk to work from his home!

Caleb Stailey

Senior Maintenance Supervisor

From North Carolina and spends his Saturdays watching college football. Ask him about the latest Gators game!

Luis Trujilo

Maintenance Technician

Loves drag racing. Feels that CityWay is a little "small city" within itself.

Pablo Gonzalez

Maintenance Technician

Loves classic rap and hip hop like Tupac. Loves his CityWay team.

Mike Vaughn

Maintenance Technician

Sports a bright smile and friendly attitude every day

The post Meet our Team appeared first on The Residences at CityWay Blog.

CityWay – The Beginning

CityWay first opened in 2013 with phase 1. They are located on the southeast side of downtown, just minutes from Bankers Life, Lucas Oil, Circle Center Mall, and Monument Circle. They were the first living community to offer luxury living in downtown Indianapolis. They have completely reshaped the idea of downtown living. Phase 2 includes a 13-story tower, a brand-new CVS pharmacy, Taxman Brewery, even more amenities, and additional buildings that are under construction on the campus.

My Cityway Experience

I got to stay in the huge new tower – which easily has the best views of the skyline in the city. Upon my arrival, I was enamored with how huge the community truly is. They like to refer to it as a campus, which you almost feel like you’re on a college campus. Everything is at your fingertips! Parking in the garage made it easy. We were welcomed with a tour of the facility. If you are even remotely considering renting at CityWay, I highly recommend meeting for a tour.

The leasing office is spacious, modern and almost has a tech-office vibe to it. We ventured over to the common areas. We started in the gym. Guys, I was completely blown away. Not only do they have state of the art equipment (and – ahem – you are across the street from the nicest YMCA I’ve ever been to), but they also have multiple peloton bikes. Yeah, those crazy expensive but oh-so-worth it spinning classes you’ve seen all over Instagram? What an amazing amenity to offer their residents! After the gym, we walked over to another lounge and got to experience their sports simulator. Yes, you read that correctly. You can play anything from hockey to basketball. I think it would be a great spot to rent out for the night and have some friends over for some competitive fun.
 

It was a bit chilly out, otherwise you probably would have found me checking out new infinity pool and grilling out.

Once we made it over to the big tower, I got to tour the one-bedroom apartment that I would be staycationing in. The building is super secure – something to pay attention especially when you’re a solo female like myself, living alone. Upon walking in, I fell in love with the quartz countertops, the white subway tile kitchen backsplashes, and not to mention the floor to ceiling windows. The view is nuts. The apartment I stayed in faced north, so I was able to catch a beautiful sunset that evening followed by a breathtaking sunrise in the morning.

Cityway Indianapolis One-Bedroom

I brought my friend Britney for a lovely girls’ night in. One we got settled, we were treated to a calming massage from our lovely masseuse, Beth. My favorite thing about CityWay is the fact that you are right in the middle of everything. We walked about 300 feet from the tower door over to the bar, Plat 99 at the Alexander Hotel. Plat 99 has a very cozy and eclectic vibe to it. I highly recommend Plat 99 for cocktails. Check out the art while you are at the Alexander, too!

Art is very important to the CityWay developers. They commissioned three incredible artists, Nick Walker, Kelsey Montague, and Mantra for different murals, graffiti, and interior art. My favorite piece is the butterfly mural by Mantra. It looks like a shadowbox of butterflies. I hope the interest with the artist investment grows and that CityWay considers commissioning local artists for future exhibits. Their art is a fantastic addition to the downtown neighborhood.

After cocktails, we walked back to the apartment and got settled in for the night. One of the perks of being a CityWay resident is that you can call over “room service” from the Alexander hotel. They deliver it straight to your door! We enjoyed a nice dinner and passed out promptly at 10 pm. Aren’t we just wild?

I did manage to catch the sunrise in the morning, and it was spectacular. We woke up and walked over to Yolk, which is a great spot for brunch. After some delicious pancakes and a few cups of coffee, it was time to head home.

I absolutely loved my mini staycation at CityWay and highly recommend them to anyone who is looking for a place to call home in the heart of downtown.

The post CityWay 2.0 Home Tour with Kate Ruddell appeared first on The Residences at CityWay Blog.

Indianapolis Star

The owner of Mass Ave.’s popular Bru Burger Bar, Mesh and Union 50 restaurants plans an Italian restaurant in the soon-to-be shuttered Cerulean at The Alexander hotel and two other new concepts in Downtown Indianapolis.

“Coastal Italian” is the theme of the yet-to-be named restaurant scheduled to open in late April or early May at 339 S. Delaware St., Cunningham Restaurant Group CEO Mike Cunningham said.

Additionally, Cunningham plans a Nashville hot chicken spot Downtown. A third restaurant concept is still in development. A site for it as well as one for the hot chicken restaurant are still in negotiations, Cunningham said, declining to reveal the properties’ locations.

Cunningham said he will “totally gut” the Cerulean space for a restaurant serving lunch and dinner focused on Italian coastal cuisine and different from typical spaghetti-and-meatballs menus.

“This will be more, and I don’t even want to say traditional Italian either because we’re trying to stay away from the standard Italian menu. We want to be more creative than that. We’ll have a raw (seafood) section. We’ll have a fresh-made pasta section. Some starters, an antipasto type section,” Cunningham said.

Prices would range from $8 to $35, a spread aimed at the everyday downtown market as well as guests at The Alexander, a boutique hotel known for its art exhibits and sophisticated style.

Design hasn’t been finalized, but some elements are certain. The bar will be moved inside the dining area. Expect patio tables and maybe windows that open onto the patio with the bar in between indoor and outdoor areas. Cunningham will remove the Cerulean feature known as “the nest,” a hut fashioned from birch boards that encloses some tables.

“We’ll totally gut it,” Cunningham said.

Fine-dining Cerulean’s scheduled closing Jan.31 follows a string of Indianapolis restaurant departures over the past two years, but Cunningham, who operates 23 restaurants in Indiana, Ohio and Kentucky, most of them in Indianapolis, continues to see opportunity in the city. This would be the group's first dedicated Italian restaurant, unlike Cunningham's Charbonos that serves some Italian and Italian-style dishes.

“I’ve committed to my people that I would try not to do more than one new concept per year because it does take a toll on our processes,” Cunningham said. “It’s a lot easier to make another Bru or Livery or something we’ve already done. In 2018, we’ll probably have three new concepts.”

When it closes,Cerulean will be among well-known chef-driven restaurants that have said good-bye. The list includes R. Bistro on Mass Ave., Recess in SoBro, Marrow in Fountain Square and LongBranch in Fall Creek Place.

In a video at Cerulean’s website, executive chef Alan Sternberg and owner Caleb France say they are off to new projects after a successful five years serving contemporary Midwestern fare at The Alexander. France continues to operate the original Cerulean in Winona Lake and consult on other Indy-area projects.

Sternberg told the IndyStar that France is also helping him launch a New American restaurant focused on pasta and pasture-raised meats in Downtown Indy. Sternberg's goal is to open by summer 2018 what will probably be named Common House, after the chef's recently launched supper club pop-up. 

Follow IndyStar food writer Liz Biro on Twitter: @lizbiro, Instagram: @lizbiro, and on Facebook. Call her at (317) 444-6264.

Read full article here.

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These annual awards recognize properties with outstanding resident satisfaction as measured on ApartmentRatings.com. Only 5% of apartment communities nation-wide receive this award. Criteria for this accomplishment includes:

• 10+ total reviews
• 5+ reviews in 2016
• Overall recommended score of 70% or greater

Residences at CityWay:

• ApartmentRatings score: 4.5 out of 5
• SatisFacts score: 4.7
• 92% of reviewers recommend this property

CityWay has more than changed the vibe of downtown Indianapolis. The apartments, townhomes, retail selections, art infused boutique hotel and state of the art YMCA offer something new that's never been offered in Indianapolis before. CityWay is a walk in the park on the way to a charming boutique. It's a cafe that opens early, a store where they know your name and your favorite color. A night spot that's perfect for entertaining clients. A superb hotel with world-class amenities. CityWay is a neighborhood of one of a kind finds, specially selected to be here because they are indeed special.

“Great staff and friendly community, The Residences at CityWay are close to lots of awesome downtown activities. Rent is in accordance with the location and the discounts to neighboring businesses are a nice bonus on top.” – verified resident review on ApartmentRatings

The post Recognized as a 2016 Top Rated Awarded Property from ApartmentRatings appeared first on The Residences at CityWay Blog.

Each property received a combined score of 4.50 or higher for all modules on their Insite® Survey with a minimum of 100 completed surveys.

SatisFacts is the leading provider of resident surveys, focusing on multifamily retention and reputation management. By providing surveys to unclosed prospects, residents after move-in, residents after there is a completed work order, and to residents before their renewal date, they are able to calculate this feedback into the Insite® Resident Feedback Survey Program and report on these findings to the specific property. The purpose of these surveys is to provide a communication tool and customer service safety net to ensure questions, issues, concerns and praise don’t go unheard and that the team can then meet their residents’ needs.

To learn more about SatisFacts, visit their website.

Learn more about Buckingham Companies, and their many projects across the US.

The post CityWay Received Resident Satisfaction Awards for 2016 appeared first on The Residences at CityWay Blog.