With CityWay's continued dedication to resident satisfaction, we are ecstatic to announce that we have received the Resident Satisfaction Award for 2019 from SatisFacts.
Each winner must have received at least a 4.0 (on a five-star rating) score on their annual surveys sent out to residents and prospects with a minimum of 25 surveys completed.
SatisFacts is the leading provider of resident surveys, focusing on multifamily retention and reputation management. By providing surveys to undecided prospective residents, residents after move-in, residents after service is completed in their home, and to residents near the expiration of their lease, we are always able to keep up with customer satisfaction. The purpose of these surveys is to provide a communication tool and customer service safety net to ensure questions, issues, concerns and praise don’t go unheard and that our team can then meet our residents’ needs.
To learn more about SatisFacts, visit their website.